Commissioning Engineer

<span style="font-family:"Arial",sans-serif">Trillium Flow Technologies, founded on a legacy of premier products and services, provides mission-critical valves, pumps, and aftermarket services for core societal infrastructure that includes water and wastewater, power generation including nuclear power, food and beverage, oil and gas equipment and general industry. Trillium is very customer centric to meet specific needs, provides innovative engineering design with a global footprint that is focused on meeting our customers’ original equipment and aftermarket needs.

Trillium Pumps Italy is looking for a Commissioning Engineer.

Purpose of Role:

Commissioning Engineer is the reference point of the company and customer for the management of customer assistance.

He/She is accountable (and whenever possible responsible) to determine solutions for functional and non-functional issues occurring after delivery of the equipment (pumps and sub supplies), involving all necessary and relevant internal and external actors as required by each specific case. He/She will be dealing both with warranty and non-warranty issues and responsible for cost tracking for claims received by the customers

Key Responsibilities:

Including but not limited to:

• • Be the reference point for customers for claims
  • Coordinate all functions involved in troubleshooting issues, including sub suppliers
  • Communication and relationship with customers for claims and warranties

  Main Responsibilities:

  • Root Cause analysis reports, involving other functions (AM Engineering, OE Engineering and R&D) if required.
  • Providing information to Com Ops to order & ship spare parts as required by warranties and to field service manager for site activities 
  • Tracking claims in relevant systems
  • Tracking all warranty costs in relevant systems and according to relevant procedure
  • Involving Quality Control/Assurance for internal NCR and following corrective actions.

Education and Qualifications: 

Degree in mechanical engineering or equivalent experience in troubleshooting turbomachinery.

• Very strong background in pump issue troubleshooting and knowledge, including pump system interaction
• Capability to write technical Root Cause Analysis reports, integrating all contributions from other specific departments
• Capability to handle discussions with customers, often under pressure and in stressful situations
• Capability to read technical drawings
• Capability to negotiate in stressful situation

Computer Skills:

ERP, Excel, MS office

<span style="font-family:"Aptos",sans-serif">Trillium Flow Technologies is committed to an inclusive workplace, including hiring and retaining diverse talent. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Trillium Flow is a background screening, drug-free workplace.