IT Intern

Date: Oct 27, 2025

Location:

IPSWICH, MA, US, 01938

Requisition ID #: 2160

<span style="font-family:"Arial",sans-serif">Trillium Flow Technologies, founded on a legacy of premier products and services, provides mission-critical valves, pumps, and aftermarket services for core societal infrastructure that includes water and wastewater, power generation including nuclear power, food and beverage, oil and gas equipment and general industry. Trillium is very customer centric to meet specific needs, provides innovative engineering design with a global footprint that is focused on meeting our customers’ original equipment and aftermarket needs.

We are seeking a part-time to full time proactive and customer-focused IT Intern to join our team in Ipswich. This internship offers hands-on experience in Tier 1 support and desktop troubleshooting, ideal for students or recent graduates pursuing a career in IT. You’ll be part of a collaborative environment that values initiative, accountability, and learning.

Key Responsibilities

Provide first-level technical support to employees across North America Valves locations.

Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.

Assist with software installations, updates, and basic configurations.

Support user account setup and password resets in Active Directory and Microsoft 365.

Document support requests and resolutions using our internal ticketing system.

Help maintain IT asset inventory and assist with hardware deployment and recovery.

Escalate unresolved issues to Tier 2 support or specialized teams.

Participate in onboarding/offboarding processes for employees.

Contribute to IT documentation and internal knowledge base updates.

Qualifications

Currently enrolled in or recently graduated from a program in Information Technology, Computer Science, or related field.

Basic understanding of Windows OS, Microsoft Office Suite, and desktop hardware.

Strong communication and interpersonal skills.

Ability to work independently and collaboratively in a fast-paced environment.

Eagerness to learn and contribute to a culture of ownership and accountability.

Preferred Skills

Experience with ticketing systems (e.g., ServiceNow, Jira).

Exposure to Active Directory and Office 365 administration.

Basic networking knowledge (IP, DNS, DHCP).

Familiarity with ITIL principles or similar frameworks.

What You’ll Gain

Real-world experience supporting enterprise IT operations.

Mentorship from experienced professionals in a manufacturing environment.

Exposure to IT practices in a regulated industry.

Opportunity to contribute to meaningful projects and process improvements.

Projected pay range: $17-21 per hour

<span style="font-family:"Aptos",sans-serif">Trillium Flow Technologies is committed to an inclusive workplace, including hiring and retaining diverse talent. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Trillium Flow is a background screening, drug-free workplace.