Field Service Engineer

FLSA Classification: Exempt / Salary
Salary Range: $90,000.00 - $95,000.00 per year

Location:  Fresno, CA

Purpose of Role

The Field Service Engineer serves as the primary liaison between Trillium Pumps USA, Inc. and the customer for installation, startup, troubleshooting, and warranty support activities. This role is responsible for ensuring successful commissioning of equipment, identifying root causes of product or system failures, and providing technical support to customers to improve product reliability and customer satisfaction.

Key Responsibilities

Including but not limited to:

• Perform supervisory services for installation and startup of Trillium Pumps USA, Inc. products at customer and end-user sites.
• Diagnose system and equipment issues related to pumps and associated systems.
• Analyze operational and performance data to identify root causes and provide technical recommendations and corrective actions.
• Respond to customer technical inquiries related to installation, startup, troubleshooting, and system integration.
• Communicate critical field information to management and recommend improvements related to customer service, product performance, and reliability.
• Monitor and coordinate the status of scheduled startup activities to ensure timely execution.
• Create detailed Field Service Reports documenting issues, findings, root causes, and corrective actions to support continuous improvement and training initiatives.
• Prioritize and manage multiple urgent and competing assignments in a fast-paced environment.
• Collaborate with cross-functional teams, including Engineering, Manufacturing, Quality, and Sales, to address quality-related concerns and drive continuous improvement initiatives.
• Ensure compliance with all company safety policies and ISO 9001/14001 requirements.
• Adhere to the organization’s Code of Conduct, attendance standards, and all company policies and procedures.
• Perform other duties and responsibilities as assigned.
• Travel up to 25% domestically and/or internationally as required.

Job Knowledge, Skills, Education & Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Education & Experience

• Minimum of two (2) years of experience working with industrial machinery; pump industry experience preferred.
• Bachelor’s degree in Mechanical Engineering preferred. A technical degree or equivalent combination of education and relevant experience will be considered.
• Knowledge of machine design, fluid mechanics, and manufacturing processes preferred.
• Hands-on experience with industrial equipment and rotating machinery is desirable.
• Ability to read and interpret technical specifications, engineering drawings, and bills of materials.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal, written, and presentation communication skills.
• Strong organizational, decision-making, negotiation, and conflict resolution abilities.
• Self-motivated with a strong customer-service orientation.
• Proficient with Microsoft Office applications including Word, Excel, and Outlook.

Core Competencies

• Customer Focus
• Technical Expertise
• Problem Solving
• Communication
• Collaboration
• Accountability
• Continuous Improvement
• Time Management
• Adaptability

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.